DialPad
How to Handle Dialpad Problems
How to Change your Voicemail Message in Dialpad
Tired of your boring default voicemail message in Dialpad? Record a more personalized message (or messages!) It’s easy to record several at once and you can simply select one for a given situation! For example, if you know you’ll be out of town for a ...
How to Forward & Unforward Your Phone with Dialpad
Hey Jetsetter! Before you leave for your cruise next month you’ll need to forward your phone to someone.
How to Update Your 911 Location in Dialpad
Its very important to make sure your contact location is always up to date in the event of an emergency. If you’ve moved offices, take a moment to check and make sure your dialpad location reflects this. EMT arriving at the wrong location could mean ...
How to Log into Dialpad
Lately, we’ve had a few tickets from people having issues logging into Dialpad…so I made you a short video to walk you through the steps.
How to Change your Audio Device in Dialpad
Sometimes your Dialpad App has trouble remembering which mic and speakers you want to use. Click the Image to follow steps on switching to the correct audio device.
How to Change your Dialpad Status
Did you know you can change your availability status in Dialpad? Now you can automatically send calls to Voicemail (with Do Not Disturb) if you need to focus on what you’re working on or you can post a custom away message that can be set to expire ...
Conference Call Etiquette
It’s likely that you’re involved in more conference calls these days. We’ve put together some guidelines to help you and your co-participants enjoy successful and problem-free calls.
How to do a Warm Transfer in Dialpad
Here is a quick video on how to let someone know you are about to forward a call to them. Aww, you’re so polite!
How to do a Blind Transfer in Dialpad
In this video we will see how easy it is to forward a call to another user in Dialpad.
How to Transfer a Call to Someone Else’s Voicemail in Dialpad
Sometimes you need to transfer a call, but you see the 3rd party is already on another call. Rather than doing a blind transfer and interrupting the person on the call, you can transfer directly to the person’s voicemail. Here’s a video to learn how!
How to Quit and Restart Dialpad
Like any software, sometimes Dialpad will glitch. One glitch we tend to see is that Dialpad thinks you are Offline, even if you are connected to the WIFI. This video shows you how to correct that problem!
How to Block a Caller in Dialpad
Aren’t Robo-callers the WORST!? Fortunately, it’s super easy to block them in Dialpad!
Sending a Text Message from Shared Dialpad Account
Do you want to send a text message but would prefer not to use your number, send it from a shared Dialpad Account!
How to Access a Shared Account in your Dialpad
Were you added to a shared dialpad account? In this quick video, I’ll show you where to go to access it!
Dialpad Meetings
Formerly UberConference, Dialpad Meetings is an HD video conferencing platform that lets you meet face-to-face with clients and teammates, from anywhere.
Call Parking for Dialpad
Dialpad’s Call Park feature allows you to move incoming calls to a parked area where the appropriate members of your team can then pick up the calls from another extension.
How to Change Speaker and Microphone Settings in Dialpad
HELLO? CAN YOU HEAR ME? Maybe you need to check to see if your mic and speakers/headset are correctly selected in Dialpad! I can show you how in 30 seconds!